Career Opportunity

Communications Dispatcher II - Multiple City Departments (1705)

Recruitment: REF148Z

Published: March 29, 2021

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

San Francisco is the fourth largest city in California with more than 865,000 residents and a daytime population that swells to more than 1.2 million. It is one of the most ethnically diverse major cities in the United States, and is also home to the third largest concentration of members of the LGBTQ community among the 50 largest U.S. cities.

Multiple departments hire for this role including:

• Department of Emergency Management
• Municipal Transportation Agency
• Etc.

Role description

Communications Dispatcher II is the advanced journey level professional class in this series. Under general supervision, the Communications Dispatcher II performs a variety of specialized duties in connection with communication dispatch functions, including high level and complex operations, and/or the ability to handle a high volume communications base station..

What you will be doing:

• Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, keyboard, two-way radio and pager systems utilized to receive information, request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.
• Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.
• Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.
• Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer with average typing proficiency, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.
• Coordinates communications emergency procedures by working with staff from City departments (e.g., Police, MUNI, Fire, Sheriff & PUC,) and communications dispatchers from 911 and DPW, during accidents, emergencies and natural or other disasters.
• Transmits alarm information to supervisor on duty, when departments needs assistance; notifies the Police department daily of streets scheduled for no-parking zones; prepares records and performs clerical duties.
• Monitors surveillance equipment and intrusion alarms from on-site buildings.
• Supervises and trains assigned staff in all aspects of dispatch functions and departmental regulations by providing regular on-going training to staff and by monitoring and evaluating their performance.

How to qualify

1. Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another;

OR

2. Combined total of two years of verifiable experience operating a multi-line telephone and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.

Applicants must fully meet the minimum qualifications by the final filing deadline unless otherwise stated.

Note on Qualifying Experience: Experience with hand-held two way radios is not qualifying. Applicants must have operated a two-way radio base-station in order to be considered qualified to participate in this recruitment process.

Additional Requirements

• Some positions may require that incumbents successfully complete on-the-job training in California Law Enforcement Telecommunications System (CLETS) operations, policies and procedures within six (6) months of appointment.  Employees must also pass a proficiency exam every two (2) years throughout employment, in order to maintain eligibility for access to CLETS.

What else should I know?

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

All your information will be kept confidential according to EEO guidelines.

Carol Isen - Acting Human Resources Director