Career Opportunity

Senior Telephone Operator - Multiple City Departments (1708)

Recruitment: REF144B

Published: March 20, 2021

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

San Francisco is the fourth largest city in California with more than 865,000 residents and a daytime population that swells to more than 1.2 million. It is one of the most ethnically diverse major cities in the United States, and is also home to the third largest concentration of members of the LGBTQ community among the 50 largest U.S. cities.

Multiple departments are hiring Senior Telephone Operators.  ...

Role description

Under general supervision, the Senior Telephone Operator performs the duties of an attendant console operator, operating voice and data communication equipment, Public Branch Exchange, Centrex, emergency and monitoring equipment, and related systems.

• Answers, screens, and routes incoming calls; 
• Uses computers to provide information to the public regarding public events and City functions;
• Updates personnel and departmental directories and databases. Reports hardware and/or software problems with equipment to the appropriate vendor, supervisors, and/or other city personnel; 
• Trains and instructs operators in the procedural operation of a voice and data communication console and related equipment; 
• Supervises/acts as lead operator by issuing work assignments and monitoring work schedules and performance; 
• Operates two-way radio communication equipment in order to communicate emergency and other third-party information to mobile units and institutional police, to communicate with disaster teams during drills, actual disasters or when the telephone network is not functioning; 
• Dispatches teams of medical emergency workers in response to code blues and other requests for emergency assistance; and  
• Operates overhead public address system for public announcements and paging employees.

How to qualify

1. One (1) year of experience as an operator of a multiple line voice communication console or a computerized telecommunication system; AND
2. Ability to type 35 words per minute

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

What else should I know?

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

All your information will be kept confidential according to EEO guidelines.

Carol Isen - Acting Human Resources Director